Welcome to our FAQ page. We've compiled answers to the most common questions our customers ask. If you don't find what you're looking for, don't hesitate to reach out to our team directly.
Ordering and Payment
How do I place an order?
Simply browse our store, add your desired items to the cart, and proceed to checkout. If you need help selecting the right equipment, give us a call during business hours and we'll guide you through it.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, debit cards, PayPal, and Affirm financing. See our Payment Policy for full details.
Do you offer financing?
Yes. We offer flexible financing through Affirm. You can select Affirm at checkout to see your payment options. See our Financing page for more details.
Can I use a coupon code?
Yes. Use code RUNFIT100 at checkout to get $100 off your first order of $1,000 or more. Visit our Coupons page for more deals.
When will my card be charged?
Payment is captured only at the time of shipment. Prior to shipment, an authorization hold may be placed on your payment method to reserve the funds, but no actual charge is processed until your order ships.
Do you charge sales tax?
Sales tax is calculated at checkout based on your shipping address and applicable state laws.
Shipping and Delivery
Do you offer free shipping?
Yes. We offer free shipping on all orders to the lower 48 states.
How long does delivery take?
Most orders arrive within 3-10 business days after placing your order. Processing takes 1-3 business days, followed by 2-7 business days for shipping.
Do you ship outside the lower 48 states?
We currently ship only to the lower 48 states. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. territories, international destinations, military addresses (APO/FPO), or PO Boxes.
If you live outside our standard shipping zones, you can email us at sales@runfitcentral.com to request a custom shipping quote. We'll check with our supplier to see if delivery is possible.
Will my equipment be delivered inside my home?
No. All deliveries are curbside only. Carriers will not bring items into your home, garage, or interior rooms. Please arrange for assistance if needed.
How do I track my order?
You'll receive a tracking number via email within 1-3 business days of placing your order.
What if my package arrives damaged?
Take photos of the damage immediately and either refuse the shipment or note the damage on the Bill of Lading. Email us at sales@runfitcentral.com within 72 hours of delivery with your photos and order details.
Do you accept backorders?
No. If an item is out of stock at the time you place an order, we'll notify you and offer a full refund or the option to wait for restock. Payment is only captured once your order is ready to ship.
Products
What types of products do you sell?
We sell premium home and commercial fitness equipment, including treadmills, ellipticals, upright, recumbent and indoor cycling bikes, stair climbers, rowers, power racks, squat racks, Smith machines, weight benches, dip stations, and weight storage.
How much space do I need for a home gym machine?
It depends on the machine. Always check the product dimensions and add at least 2 feet of clearance on every side for safe use. For racks and Smith machines, also check the height against your ceiling, and leave extra headroom for pull-ups. If you're unsure, send us your room measurements and we'll help you choose.
Does my equipment come assembled?
Most large fitness equipment ships partially assembled and needs final assembly. Assembly instructions are included, and many items can be put together in a few hours with two people. Contact us before ordering if you'd like help finding local assembly services.
Do treadmills need special electrical work?
Many treadmills require a dedicated circuit, and some commercial models need a 20 amp or 220V outlet. Check the power requirements on the product page and have a licensed electrician handle any new circuits.
Warranty and Returns
What warranty comes with my product?
All products are covered under the manufacturer's warranty. Most products carry a manufacturer warranty of 1 to 5 years, though specific coverage varies by brand and product. See our Warranty Policy or contact us for brand-specific details.
What is your return policy?
Returns must be requested within 30 days of delivery. Items must be unused and in original packaging. A 30% restocking fee applies. Refunds are issued to the original payment method and may take up to 10 business days to appear on your statement after we process the refund. See our full Return Policy for details.
Can I cancel my order?
Yes, as long as your order hasn't shipped yet. If payment hasn't been captured: no fee. If payment has been captured but the order hasn't shipped: a 5% cancellation fee applies. See our Cancellation Policy for full details.
What if I receive the wrong item?
Contact us within 72 hours of delivery at sales@runfitcentral.com or (213) 602-8281 and we'll arrange a free replacement or refund at no cost to you.
Pricing and Deals
Do you price match?
Yes. If you find the same product for less at an authorized online dealer prior to purchase, we'll verify it and match the price. Price match requests must be submitted and approved before you place your order. See our Low Price Guarantee for details.
Do you offer discounts for veterans or first responders?
Yes. We offer special discounts for veterans, active military, and first responders. Email a photo of your valid ID to sales@runfitcentral.com and we'll send you a custom coupon.
Still Have Questions?
We're here to help. We're available Monday to Friday, 9am to 5pm Pacific Time and typically respond within one business day.
Run Fit Central
2108 N St Suite 11168
Sacramento, CA 95816, USA
Phone: (213) 602-8281
Email: sales@runfitcentral.com
